German Customer service role in Ireland

Ref: DK 1027_1500196285
Sector: Customer service
Region: Southern Ireland
Job Type: Freelance
Start Date: 16/07/2017
End Date: 15/08/2017

Requirements
* Fluent in German and good English
* Previous customer support experience in a Contact Centre
* Ability to analyse a problem quickly and resolve it following procedures
* Good telephone manner
* Customer service focused
* Aware of overall business objectives
* Computer literate: excellent keyboard skills, familiar with different on-line database packages
* Ability to multitask

Responsibilities
* Effectively managing and resolving customer enquires in a timely manner over the phone or email
* Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution
* Input and manage orders received via email or phone
* Process payments, manage invoice and statement queries and escalate as required
* Tracking of orders, returns, pick-ups and advise customer of updates
* Translating and proofing orders
* Maintain up-to-date knowledge of our products and processes

Benefits
* Salary (paid Weekly)
* Great working Hours- Monday to Friday-No Shift Work
* Training with on-going Coaching and Support
* Paid Holidays
* Relocation package
* Parking
* Vouchers
* Staff discount
* Sports & Social Club
* Fun Environment

Why use Recruitment Agency
* You will be contacted within 30 min of your application
* You are given extra support in preparing for interviews
* You have a contact person who gives you all the details of the job
* You can ask for your application feedback anytime via email or phone
* You don't have to face the situation where company do not reply to you for days.
* All our services to job seekers are free of charge. We also offer bonus scheme to candidates.

existing applicant apply here

forgot password >