Automotive Aftersales Manager

Ref: J73669_1505914091
Sector: Automotive
Region: South East
Job Type: Permanent
Start Date: 20/09/2017
End Date: 20/10/2017

Automotive, Motor Trade Job: Automotive Aftersales Manager required in Camberley.

Salary: Up to £32,000 Basic, OTE £52,000 Per Annum
Term: Full time, Permanent

Motor Trade Jobs / Automotive Vacancies: Automotive Aftersales Manager For Premium Main Car Dealer - Camberley

A rare and not-to-miss opportunity has arisen for an experienced and professional Aftersales Manager within a Main Car Dealership in Camberley.

Responsible to the General Manager and overseeing a large Aftersales team, your key job purpose is to achieve parts and service volumes and profit objectives through motivating and developing the Aftersales team to be fully competent in their job roles and to manage the sourcing and supply of vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.

To be a success in this role, you will have
- At least 5 years' experience in managerial role in a customer-oriented department
- Experience of working in a target driven environment
- Experience of developing and monitoring budgets
- An understanding of marketing processes and development of pricing strategies
- Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
- Be able to guide and direct a team
- A strong customer focus
- Excellent communication skills - able to negotiate and influence

As an Aftersales Manager, your objectives will be:
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales).
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Regularly communicates and interacts with members of other departments to develop the business and the Aftersales team ethos.

In order to be eligible for this role, you will be required to hold a strong and successful background in a franchise dealer Aftersales or service management.

Due to the size of the role, the successful candidate will be a strong character with a big personality, capable of managing a large workshop and able to get the best out of a big team. As such, experience in a similar role, overseeing a 15+ Tech workshop, is a must.

If this role interests you and you would like to know more about it or other Automotive Management Jobs in Camberley please contact Georgia Trew at Perfect Placement.

To apply please send your CV to Georgia Trew quoting J73669, Aftersales Manager, Camberley.

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.

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