Client Support Administrator / Coordinator

Ref: 272559RB_1506077313
Sector: Secretarial and administration
Region: South West
Job Type: Permanent
Start Date: 22/09/2017
End Date: 22/10/2017

Client Support Administrator / Coordinator Bristol £19,750 p.a. + benefits

Client Support Coordinator required for top performing training company in Bristol

The Role

The Client Support Coordinator will be responsible for following up enquiries from apprenticeship learners and employers. You will coordinate appointments for learners to meet with company trainers who will sign them up to apprenticeship programmes. Responsibilities include:

* answering customer queries about courses / qualifications
* gathering / documenting information about customers into the CRM database
* compiling / running reports and tracking follow up calls / appointments
* keeping up to date with company's products / services
* meeting team / individual productivity targets

You must be a great organiser who loves interacting with people on the phone on a daily basis, have bags of confidence and the desire to deliver great customer service and excellent follow up coordination.

The Company

Our client, based in Bristol, is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the Active Leisure, Hospitality, Retail, Business & Commerce and Health, Care and Early Years sectors. Their dynamic growth is set to continue as they offer new training and employment programmes, focusing on the provision of Apprenticeships and commercial training for all.

They offer a performance bonus in addition to basic salary, 25 days paid holiday plus bank holidays, company pension scheme, life assurance, staff incentives, etc.

The Person

With a positive attitude and a passion for success, you will have some previous customer service / sales support / call handling / administration experience. Able to build relationships with both internal and external clients and with a professional, confident and friendly telephone manner, you will have:

* good working knowledge of MS Office (Word, Excel, Outlook)
* B2B / B2C customer service / sales support experience
* excellent communication / listening / organisational skills
* resilience to maintain standards and performance under pressure

If you wish to be considered for the role of Sales Support Coordinator, please forward your CV stating current remuneration details and availability quoting reference 272559RB.

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Applications are invited with experience in: client services sales support coordinator training fitness lifestyle apprenticeships sales customer service jobs call centre jobs Bristol

ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Your CV will not be retained by ThreePeople for future use.

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