Activity Manager

Ref: Activity Manager
Sector: Travel and hospitality
Region: London
Job Type: Permanent
Start Date: 21/11/2017
End Date: 21/12/2017

As the Activity Manager you will devise, co-ordinate and manage the delivery of all activity packages, conferences and other special events. You will develop and manage Team Members alongside the Hostel Manager to ensure the best customer service levels are achieved and maintained.

Role Responsibilities

* To devise, co-ordinate and manage the delivery of all activity packages including; functions, packages, conferences and other special events.
* Review and respond to customer feedback
* Support the use of YHA's booking system to generate income and maximise profitability for the YHA.
* Drive all sales and business opportunities, actively encourage and promote sales activities and initiatives within the team
* Conduct team meetings and performance management reviews to develop the capability of the team and individuals, ensuring success is recognised and celebrated.
* Ensure compliance with all Health & Safety regulations with specific responsibility for writing, maintaining and reviewing activity and related risk assessments.
* Deputise in the absence of the Manager and provide support to other hostel functions where necessary.

Experience

In order to be a great Activity Manager we are looking for people who:

* Proven ability of, or able to demonstrate, management of teams, preferably within a similar environment.
* Previous experience of working within the hospitality industry and able to demonstrate knowledge of current tourist industry standards
* Evidence of recruiting, mentoring and developing others
* Knowledge and understanding of YHA and its customer base.
* Proven ability to manage high-pressured environments, where there may be significant peaks in workload demands.
* Understanding of software management systems and/or proficient in basic computer skills.
* Good numeracy and literacy skills.
* Highly developed verbal and written communication skills.
* Higher-level Instructor qualification or relevant proven ability in events/conferencing/function management.
* NCPHL (National Certificate for Personal License Holders) Certificate.
* Current working knowledge of health & safety procedures, preferably within a similar industry.

You'll work hard for us and here's what we'll offer in return:

* Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops....
* Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation...
* Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!

Please Note: If sufficient applications have been received then the advert may close early.

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