Customer Care Officer

Ref: VAC-302063_151257574
Sector: Customer service
Region: North West
Job Type: Freelance
Start Date: 06/12/2017
End Date: 05/01/2018

Customer Care Assistant - Housebuilding

Yorkshire and the North West

Salary - £25k plus car allowance

Bromak are representing a housebuilder based in Teesside who are investing in their Customer Care team. As a result of sustained growth they are looking for a Customer Care Assistant to work alongside the Customer Care Manager on a permanent basis.

The Role

This position is site based; travelling to the head office in Stockton on an ad hoc basis. You spend your days conducting plot inspections, doing home demonstrations and preparing plots for handover. You will have a natural passion for customer service and be confident dealing with customers face to face. As a Customer Service Assistant you will report to the Customer Care Manager working on new ways to consistently provide excellent customer service. The role requires occasional over night stays away from home whist managing large amounts of apartment handovers.

Main Duties and Responsibilities

* Organise and set up files and documents for upcoming developments
* Pre-snag all apartments and communal areas before completion of development
* Liaise with site and subcontractors before and after completion on warranty issues
* Carry out weekly inspections on all vacant apartments until day of handover
* Collect / collate instruction and warranty booklets for all appliances installed and organise customer packs
* Carry out demonstrations and handovers of apartments to owners and agents
* Inspect reported snagging and warranty defect issues and arrange remedial works
* Ensure that all computerised records for every plot / development are created and updated

The ideal candidate

To apply for this position you must have excellent customer service skills and be confident with I.T. Experience within the housing industry would also be advantageous.

All candidates must have the following experience or knowledge:

* Computer literate, and have knowledge of Excel
* Experience of property handovers / snagging procedures
* Previous positions within Customer service
* Driving Licence
* Must have the ability to work alone and to tight schedules

The position is based over sites in the North West and West Yorks with travel to development sites

The package

* My client offer a generous salary based on qualifications and experience plus a car allowance
* This is a 6 month fixed term contract that might become permanent for the right candidate

How to apply

To apply for this position please contact Jessica at Bromak or click on the link below.

existing applicant apply here

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