Learning and Development Advisor

Ref: LA748358_1512644992
Sector: Training
Region: East Anglia
Job Type: Permanent
Start Date: 07/12/2017
End Date: 06/01/2018

Learning & Development Advisor - Operations Basildon, EssexLA748358£28,000 per annum

Our client is a Large Financial Services organisation based in Basildon. Currently seeking a confident and professional Learning & Development Advisor.

The role will report to the Learning & Development Business Partner and will involve on going interactions with teams and managers across Operations, an organisation a population of approximately 3,800 staff across 15 countries in EMEA and APAC, supporting two business lines (GFS and GBS).

The Learning & Development Advisor will support the delivery of the Learning & Development strategy within agreed timescales. Providing a professional, proactive and effective service to all employees within Operations. Support managers and employees on a range of appropriate activities to meet business objectives.

Key Responsibilities:

* Develop and deliver training interventions primarily to front line operational staff with direct telephony contact with
* Training and development of new hires to the business through induction programmes and customer service development
* Design, development and delivery of learning programmes and modules aligned to business and client
* Provide information, advice and where required to identify learning and development needs for client and change requests, and make recommendations for appropriate and cost- effective methods of
* Evaluate the effectiveness of learning activities against prescribed outcomes to measure and report success and provide recommendations where
* Ensure that all learning and development information and materials are of a high quality and reflect current legislation, regulatory guidance, policy and industry best practice
* Be visible to employees at all levels supporting a culture of continuous improvement and employee
* Role model and share best practice across the team to drive continuous
* Support and lead on projects to further enhance the value L&D brings to the
* Undertake regular training needs analysis to allow specialist skills development modules to be developed or adapted in line with business
* Ensure learning events are timely, focused and provide value for
* Provide advice and guidance to managers and staff about a range of L&D interventions to support delivery of department business plans and personal
* Provide business coaching to individuals and teams in support of their personal and professional
* Ensure that learning evaluations are appropriately timed to measure business impact and quality of
* Ensure that effective and appropriate procedures are followed to ensure adhere to legal requirements, business need good practice and organisational

Candidate Requirements:

* IT experience would be essential
* Experience in design, development of training programmes and modules
* Experience in the delivery of training programmes and modules in support of employee development
* Proven client management and strong communication skills
* Demonstrable multi-tasking and project planning skills are required
* Formal Education in Learning & Development, Organizational Development, Instructional Design, or related field
* Experience with learning management systems ( to consider of add in for e-learning)
* Experience with learning development tools required (Storyline is a plus)
* Experience with standard office tools (Microsoft, Intranets, and SharePoint etc.)
* Proven organisational skills, with strong attention to detail is essential
* Excellent verbal and written communication skills
* Knowledge of GBS and GFS Operations would be an advantage

Note: You will be required to be flexible both in your approach to delivery, and to be flexible to fit in with business operational hours and specific client or business requirements.

Due to the high response received for some vacancies we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.

Please note, you will be asked to provide your eligibility to work in the UK.

For more information on this position please contact Lisa at Adore Recruitment.

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