Automotive Customer Retention Manager

Ref: J76675_1516703315
Sector: Automotive
Region: South East
Job Type: Permanent
Start Date: 23/01/2018
End Date: 22/02/2018

Automotive, Motor Trade Job: Automotive Customer Retention Manager Required in Guildford.

Salary: Up to £20,000 Basic, OTE £24,000 Per Annum
Term: Full Time, Permanent

Motor Trade Jobs / Automotive Vacancies: Automotive Customer Retention Manager Required for Car Dealership - Guildford

Our Client in the Guildford, Surrey Area are currently looking for a trainee Customer Services Retention Manager for their busy Car Dealership!

The Retention Advisor role is to make contact with customers to impact retail growth and retention within Automotive Service Departments and to improve database quality and to impact future booking opportunities for our clients dealership operation.

Responsibilities

- To manage and action outbound communications to customers for End of warranty check and obtaining a booking for service
- To manage and action outbound communications to customers for service reminders and obtaining a booking for service
- To manage and action outbound communications to customers for MOT reminders and obtaining a booking for service
- To manage and action outbound communications to customers using the Service Estimation lists and obtaining a booking for service
- To update customer details in our clients Data Management System from the Weekly Lapsed MOT dates
- To update customer details in their Data Management System with inputting information taken from other data sources
- Quality Enhancements/Recall campaign prospecting
- To promote uptake of and book EVHCs
- Ad-hoc seasonal upselling communications
- Willingly carry out any other duties deemed appropriate by the Company.
- To create outstanding customer confidence in the service offered by our clients Group by ensuring a professional performance and exceptional commitment to customer care.
- To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Contribute to maintaining a high level of housekeeping and attention to health and safety issues as to create a healthy and safe working environment.
- Adopt a flexible approach, enthusiastic and driven approach to achieving the financial goals of the business

Our Client offers a competitive salary package with prospects of progression and a long term career!

This vacancy is based in Guildford and Our Client is ideally looking for Candidates with prior Telesales experience.

We will not send your CV to a job until we have spoken to you so it is imperative that you provide a daytime contact number preferably your mobile number.

If this role interests you and you would like to know more about it or other Automotive Customer Service Jobs in Guildford, please contact Martin Bane at Perfect Placement.

To apply please send your CV to Martin Bane quoting J76675, Retention Manager, Guildford.

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.

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