New openings for German speakers .Full relocation to Athens

Ref: MCI 977_1518520471
Sector: Telecommunications
Region: Europe
Job Type: Freelance
Start Date: 13/02/2018
End Date: 15/03/2018

Customer Care Advisors - German

A customer care advisor, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

* Manage the amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team targets and call handling quotas
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies

Requirements:

* Proven customer support experience or experience as a client service representative
* Fluent in English , also in German
* Good MS Office skills
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively

The Company offers:

* Competitive remuneration package
* Opportunities for international Career
* A challenging working environment

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