Lead Customer Service and Costings Advisor

Sector: Customer service
Region: South East
Job Type: Permanent
Start Date: 13/02/2018
End Date: 15/03/2018

Exceptional opportunity in Southampton for a Lead Customer Service & Costings Advisor to join a truly different and unique organisation
Your new company
Mountjoy is a company on an exciting journey that will see it organically double in size over the next 5 years. You will join a company that has embarked on a journey that has already delivered success with incremental contract wins. Mountjoy is focused on delivering exceptional service to its clients and customers across the south coast of England. The identity, cultural fit and value alignment will be key to your success, as the company ethos of "integrity built in" defines the entire operations.
This role is offered initially on a 3 month contract basis with the possibility of going permanent.
Your new role
Reporting in to the Resource Controller, the successful Lead Customer Service & Costings Advisor will be responsible for efficiently manage the work order financial costings. You will also support the resource controller and contract manager in managing the team to ensure efficient and effective logistical management. Daily responsibilities will also include:
* Monitoring recalls and cost inefficiencies
* Providing accurate data for analysis.
* Accurately costing all work orders
* Ensuring all invoices and documentation are available on FES and if applicable on Planon
* Reviewing monthly with Contract Manager any disputed charges with client.
* Reviewing daily recalls and input onto system for weekly analysis.
* Deputising for the Resource Controller
* Managing the filling and accuracy of documentation.
* Managing the PPM process and liaise with RC & CM relating to Remedial works and programme.
* Coaching and developing your team

What you will need to succeed as a Lead Customer Service & Costings Advisor
* Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
* Good knowledge of IT systems including FES and Planon or similar - Two systems currently in use

* GCSE or equivalent grade C or above in Maths and English.
* NVQ 3/BTEC or equivalent in Business Administration/Studies or Customer Services
* Ideally have a full clean driving licence.

What you will get in return
In return for your hard work as a Lead Customer Service & Costings Advisor, you will receive a competitive salary, plus 23 days holiday. In addition, you will have access to our suite of benefits which include the ability to buy or sell holiday to tailor you holiday to your individual requirements, our cycling scheme to save money on new bikes as well as a childcare voucher scheme.
What you need to do now
If you feel you have the skills and experience required to excel in the role of Lead Customer Service & Costings Advisor, we want to hear from you. Please click APPLY below to register your interest!
The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

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