Helpdesk Administrator

Ref: LH008_1518535665
Sector: Secretarial and administration
Region: South East
Job Type: Permanent
Start Date: 13/02/2018
End Date: 15/03/2018

Aims of the post

To assist with the provision of a defined range of help desk services, including processing enquiries and coordinating engineers.

Maintenance of accurate records including use of computerised maintenance management system.

Provision of Reception and administrative support as required.

Compliance with health and safety procedures.

Complete conversance with company procedures and organisation.

Key result areas

Assisting as a main point of contact for the Help Desk

* co-ordinating tasks and events as required.
* Processing all maintenance repair requests to achieve targets.
* Updating clients and contractors on the progress of tasks.
* Maintaining records including collation of statistics as required.
* Assisting with Reception and administrative support both in-house and at client sites as required.
* Notification of any health and safety concerns to the Health & Safety Focal Point and the Risk Management Adviser.
* Ensuring the company is always presented in a positive manner.
* Compliance with all existing systems, procedures and work practices.
* Establishment of excellent interpersonal relationships with clients, suppliers, sub-contractors, employees and other outside agencies.

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