Duty Manager

Ref: YHA1897
Sector: Travel and hospitality
Region: London
Job Type: Permanent
Start Date: 13/02/2018
End Date: 15/03/2018

A fantastic opportunity has arisen for a self-motivated, driven and enthusiastic individual to join our team as Duty Manager.

Duty Managers will need to:

* Manage the delivery of customer service, encouraging all employees to deliver a five star experience
* Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
* Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
* Support the manager in to report and comply with YHA's budget control expenditure and income

In order to be a great Duty Manager we are looking for people who:

* Have previous experience in leading teams, developing and mentoring others
* Show a good understanding of YHA, the hospitality industry and current tourist industry standards
* Have proven ability to manage high-pressured environments
* Put the customer at the heart of everything we do
* Previous experience in delivering activities/an interest in doing so would be desirable

You'll work hard for us and here's what we'll offer in return:

* Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops....
* Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation...
* Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!

Please Note: If sufficient applications have been received then the advert may close early.

Additional Information:

Job start date: 2018/03/01

Job end date:

No. of Vacancies: 1

Working hours: 42.5

Accommodation is not provided as part of the contract

existing applicant apply here

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