Automotive Technical Support Specialist

Ref: J75586_1519405896
Sector: Automotive
Region: South East
Job Type: Permanent
Start Date: 23/02/2018
End Date: 25/03/2018

Automotive, Motor Trade Job: Automotive Technical Support Specialist Required in North Kent.

Salary: Up to £24,000 Basic, OTE £28,000 Per Annum
Term: Full Time, Permanent

Motor Trade Jobs / Automotive Vacancies: Automotive Technical Support Specialist Required for Automotive Electrical Company - North Kent

Our client, an automotive engineering company which specialises in vehicle electronics is looking to recruit a Technical Support Specialist due to expansion within the business.

Purpose of Role:
Our client is offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist.
This will be an office based role within the Engineering department, you will be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data and our Engineers. You will be working with all our products and software across any of our customer's applications. This role will encompass all elements of technical support from the pre-sales assistance through to aftersales trouble shooting, over the phone, via email and through web based tools.

Key Responsibilities
 1st line technical support
 Providing exceptional customer service
 Managing all incoming calls and emails for technical support and advice
 Pre-sales technical support
 Troubleshooting customer technical issues
 Maintain and develop the FAQ database
 Develop the departments technical support capabilities and systems
 Support the AEM on training programs for internal and external customers
 Build strong relationships with customers and colleagues
 Administration of our cloud based mobile digital recorder data services

Person Specification
Qualifications or training in a technical services field preferably within the automotive industry.
Minimum of 5 GCSE's at Grade C or above including Maths and English.
High level of numeracy and literacy, including computer literacy.
Minimum 3 years' experience in a customer support role with a technical focus.
Must demonstrate good level of DC circuit knowledge.

If you believe you fit the above specification then please get in touch with me TODAY!! This vacancy is based in the North Kent area.

We will not send your CV to a job until we have spoken to you so it is imperative that you provide a daytime contact number, preferably your mobile number. At Perfect Placement we specialise in Automotive Careers, so if this role has interested you please get in touch today.

To apply please send your CV to Bethany Allen quoting J72718, Technical Support Specialist, North Kent.

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.

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