Ref: BBBH5096326_15209659
Sector: Banking and finance
Region: North West
Job Type: Permanent
Start Date: 13/03/2018
End Date: 12/04/2018



£19,000 - £23,000 plus £600 Monthly Bonus


We are currently recruiting on behalf of a rapidly growing company, expanding due to their continued growth plan. They are now looking for FINANCIAL/FCA/Regulated Customer Service Advisor

This is a fantastic opportunity for a Customer Service Advisor to work for an outstanding business in Macclesfield. The role provides a professional Customer Service approach by liaising with customers.

Main responsibilities:

* Liaise with clients chasing financial documents and forms ensuring the customer acts quickly.
* Take responsibility for processing orders with efficiency, ensuring all facts are obtained before a decision is made.
* Chasing customer information.
* Meeting service level agreements and Ensuring that a consistently high level of service is provided
* Review completed claim forms from customers.
* Answering customer telephone queries
* Managing post, emails and photocopying administrative duties.
* Entering data and updating personal details of customers and setting / updating reserves into bespoke
* Ensure all administrative and audit procedures are complied with FCA system.
* Working within a team.

Key Skills & Experience:

* Previous Customer Service/ Sales experience of working with a Financial Services, Pension, Savings, investments, Mortgages, Insurance, Mobile Phones, Quality SME or sales for a corporate Company
* Ensuring compliance with the requirements of the Company, the FCA and other regulatory organisations
* Must be an experienced driven person
* Must have Customer service experience
* Effective communication skills both written

The suitable candidate must have previous Banking, Pension, Savings, Insurance, Claims, Financial, Loans, Pension, Credit Card, Customer Service in a Financial Services with a background ideally in discussing Finance products to customers.

existing applicant apply here

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