Customer Services Adviser

Ref: VAC - CSA_1523888262
Sector: Customer service
Region: North West
Job Type: Permanent
Start Date: 16/04/2018
End Date: 16/05/2018

Customer Services Advisor

A Housing Association based in Liverpool are looking to recruit a Customer Services Advisor to work in their Liverpool office.

The role will require someone who works to a high, professional standard and can quickly and efficiently meet customer expectations and KPI's in the delivery of repairs.

Duties will include but not be limited to;

* Dealing with informal complaints and resolving where necessary
* Be competent, maintain and work to a high standard all internal systems
* Liaise with operatives via phone throughout the working day, ensuring all appointments and targets are met
* Carry out quality assurance checks over the phone to ensure high standards are maintained
* To have full knowledge to deal with enquires relating to repairs

The successful candidate for this position will have previous experience of working in a Contact Centre environment, taking customer calls and actioning repairs and experience of completing works orders in a timely manner.

You must also be I.T. literate with the ability to use scheduling job management systems, Client housing management systems and Microsoft Office 365. Having excellent communicating skills, both written & verbally and a background in housing repairs would be highly desirable.

The salary on offer for this position will be £19k.

If you are interested in this position and would like more information, please contact Laura or Chelsey at Bromak. Alternatively, you can apply via the link below.

existing applicant apply here

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